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Request Tracker

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided. Request Tracker is licensed as shareware, the cost of the registered version is $149 and full size of the download is 4.70 MB. You may download a free version of Request Tracker by following download link at Free Download section of this page. Request Tracker is developed or distributed by CyberNiche Software and is listed under business management workorder system employee management.

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Track requests made by customers and create a searchable database of problems.

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help desks request tracker track payments search capabilities customer requests line documentation database system call center

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 Request Tracker
 Download URL: Download Now!
 Publisher: CyberNiche Software
 Cost: $149
 License Type: Shareware
 File Size: 4.70 MB
 Release Date: 2/17/2005
 Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
 Keywords: time management time kms help desk resource management customer resource management call center crm work order service report workorder database customer relations management helpdesk customer service

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